Connecting "The Last Three Feet" for one of the Nation's largest grocers. Problem: Throughout Safeway, the system that was in place to order corded and cordless headsets was unwieldy and inefficient for customers. Some Safeway sites found that they had to have a large quantity of inventory in order to fill orders in a timely manner. Solution: A Quagga Extranet site allowed Safeway supervisors to set up a login profile for all of their direct report so that they could order headsets directly by referencing their Cost Center. Supervisors are then able to review purchases within their department on a monthly basis. Essentially, Safeway was able to outsource their purchasing and warehouse functions to Quagga thereby significantly reducing their cost of ownership. Of Note: Safeway has also been able to un-tether their users from their legacy corded headsets by swapping them for state-of-the-art cordless headsets by utilizing Quagga's trade-in program. |
