The Quagga Network Operation Center utilizes various tools to support customer trouble tickets, while always testing and introducing new technologies to speed up resolution times.

Simply stated it's a rebranding of existing Avaya solutions and technologies, with a new Avaya Session Manager layer built upon the IP Multimedia Subsystem (IMS) architectural framework for delivering IP multimedia services. Session Manager delivers two simple components to allow for multi-vendor hardware and software to communicate across the enterprise network.