 NetLert Communications, Inc., an Avaya Gold Level DevConnect Member, offers two Web-based reporting and analysis solutions for Avaya call centers: N-Focus and N-Focus Plus. Both products utilize a Web-based architecture enabling call center performance data to be easily accessed from any location and distributed to unlimited users from a Web-browser. N-Focus offers enhanced, easy-to-use reporting for non-CMS environments. N-Focus Plus for CMS, allows Avaya customers already using CMS to immediately provide web-based call center reporting throughout their entire organization. http://www.netlert.com
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